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About Us
Benchmark's staff consists of training specialists, software support specialists, hardware service technicians, computer programmers and a professional sales staff for each of the markets we serve. The advantage for clients of Benchmark is they only have to call one number for any system need.
Benchmark Systems, with its proven track record of commitment to its customer base, its product lines, and outstanding staff, has the most important credentials with regard to our products and services for over 30 years.
One of the cornerstones of Benchmark, and the approach that makes Benchmark extraordinary, is the single-source total solution concept to make customer support and service a local relationship. To accomplish this significant task, 100% of Benchmark's employees are engaged in some aspect of customer service and support.
Elements of the single-source solution are:
- State of the art hardware products in a range of price and performance that can accommodate most every customer need.
- Advanced application software that provides the flexibility to adapt to an industry's typical business flow.
- Computer programming services for individual customer needs.
- Business consulting services that range from long-term information management strategies, to system configuration details, to after-sale technical support.
- Assistance in implementing and installing systems, including methods for electronic conversion across system platforms.
- Training and education programs for customers on a one-time or an on-going basis.
- Service and support engineering centers.
- Continuing assessment of future customer needs through direct contact, focus groups and other market research methods to ensure a responsive research and development program.
- Peripheral products and services, including forms, data processing supplies, document handling equipment, color-coded filing systems, and specialized furniture.
We are constantly expanding our EDI programs to include more carriers both for electronic claims and electronic remittance. Our electronic statement program is also saving our clients many hours by eliminating the mundane tasks of folding, stuffing and mailing patient statements.
Other projects include use of the internet to provide additional services, advanced reporting capabilities and computerized training. With Benchmark, the future is now and our efforts are concentrated on healthier healthcare systems and offering clients the most advanced technology available.
THE TOTAL SOLUTION COMPONENTS
The foundation of our proven business solutions is a powerful and sophisticated line of computer hardware and software products. These components are completely integrated and synchronized to maximize performance and investment.
The success of the company is the result of our commitment to business application software that is designed to meet the needs of specific types of businesses and professions. Over the years, we have been committed to enhancing, extending, and further refining our industry-specific software. In fact, a significant percentage of our annual revenues are channeled directly into research and development efforts to meet the increased challenges of today's business environment. Customers play an important role in this process through questionnaires, focus groups, and other methods to encourage product feedback. This on-going commitment to track industry trends and directions ensures that our customers will have the ability to meet the challenge of change in the healthcare community.
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